Shipping Policy

At TCG Planet, we take care to pack trading card products securely so they arrive in the best possible condition.

Shipping Availability

TCG Planet ships to the destinations available during checkout.

Available shipping methods, charges and any free-shipping offers are displayed at checkout based on your delivery address and order details.

Order Processing

Orders are prepared for dispatch after payment has been successfully confirmed.

We aim to process and dispatch orders as promptly as reasonably possible.

During major product releases, sales, public holidays or unusually busy periods, processing may take longer than usual.

Shipping Costs 

Shipping charges are calculated or displayed during checkout before payment is completed.

Where free shipping is available, the applicable conditions or minimum order value will be displayed at checkout.

Delivery Estimates

Any delivery timeframe displayed on our website or at checkout is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delivery times can be affected by circumstances such as:

• Carrier delays
• Public holidays
• Severe weather
• Peak shopping periods
• Regional or remote delivery locations
• Other circumstances outside our reasonable control

If your order has not arrived within the expected or a reasonable timeframe, please contact TCG Planet so we can investigate.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to update after the parcel has been lodged.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Street address
• Suburb
• State
• Postcode
• Contact details

before completing checkout.

If you notice an incorrect delivery address after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible once fulfilment has begun.

Returned or Undeliverable Parcels

If an order is returned to TCG Planet because of an incorrect address, failed delivery or another delivery issue, please contact us.

We will work with you to determine the appropriate next step, which may include arranging redelivery.

Additional shipping charges may apply where redelivery is required because incorrect delivery information was supplied by the customer, to the extent permitted by law.

Lost or Delayed Parcels

If you believe your parcel has been lost or significantly delayed, please contact us with your order number.

We will investigate the delivery with the relevant carrier where appropriate.

Nothing in this policy limits any rights or remedies available to you under Australian Consumer Law.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

• Your order number
• Photos of the shipping packaging
• Photos of the damaged product
• A brief description of the issue

We will assess the situation in accordance with our Return & Refund Policy and Australian Consumer Law.

Packaging

Trading card products are packed with care to help protect sealed boxes, binders and other collectible products while in transit.

Minor cosmetic variations in manufacturer packaging are not necessarily shipping damage.

Contact Us

For questions about shipping or an existing delivery, please contact TCG Planet through the Contact page on our website and include your order number where applicable.